Consumer/Family Satisfaction Team

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Venango County’s Annual Appreciation Dinner, April 15, 2015 Award winners included: Stephanie Coston, Community Voices & Community Services Program Director The 2014 Venango County Human Service Award for Outstanding Professional Service in the Adult Category

Consumer Satisfaction Teams were initially established in 1990, and can be found in every PA County. Community Voices C/FST conducts confidential, voluntary, face to face interviews with consumers or persons who receive mental health and or drug and alcohol services and supports, and family members in Venango County. C/FST information is shared with local providers, Value Behavioral Health, Venango County Mental Health and Substance Abuse Administration with local providers, Value Behavioral Health, Venango County Mental Health and Substance Abuse Administration to enhance quality services at all levels.

Who are Participants?
Persons and family members who receive Mental Health and/or Substance Abuse services and supports from  local providers.

What does C/FST do?

All Voices Must Be Heard, All Voices Count is Community Voices’ motto. To fulfill this motto, we survey persons and families in Venango County and identify their opinions about the quality of their substance abuse and mental health supports and services.  Their voices are a critical part in evaluating and shaping services and supports on all levels.

Where are C/FST participants from?
Interview participants can be asked to participate by C/FST Team members, providers or they may contact us to complete an interview.

203 Center Street, Oil City, PA 16301
Phone: 814.676.5011